Contact the EMPLOYERS® Team - EMPLOYERS Insurance (2024)

Report an Injury or Claim

If this is a medical emergency, dial 911.

Need non-emergency medical treatment? Injured employees who have not yet received medical treatment can call the Injured Employee Hotline at (855) 365-6010 to speak with registered nurses trained to offer non-emergency medical guidance.

Save time, report online. If you are an EMPLOYERS policyholder or agent, log in to EACCESS® and use our online reporting tool to submit the claim information we need, fast.

Additional Claim Reporting Options:

• Email – reportaclaim@employers.com
• Fax – (877) 329-2954
• Customer Service Center – (888) 682-6671

For answers to common claims questions, see our Claims Frequently Asked Questions page.

Inquire About an Existing Claim

If you are the EMPLOYERS policyholder, you can check the status of a claim by viewing your policy inside EACCESS, otherwise contact us at the following:

• Email – customersupport@employers.com
• Phone – (888) 682-6671

We also offer a full list of medical billing and contact information, or you may use the following address:

• Claim Services Address –
  EMPLOYERS Claim Services
  P.O. Box 14791
  Lexington, KY 40512-4791

If you have questions about EACCESS, please see our Frequently Asked Questions page. For answers to common claims questions, see our Claims Frequently Asked Questions page.

You can reconcile your payroll, operations and job classifications for your policy coverage period easily online by finding “My Premium Audits” inside EACCESS, or contact us with questions at (888) 682-6671.

For answers to common Premium Audit questions, see our Premium Audit Frequently Asked Questions page.

For anyone who handles human resources, safety and risk responsibility for businesses, we have you covered inside the Loss Control Connection℠. Contact us with additional Loss Control questions here:

• Email – losscontrol@employers.com
• Phone – (800) 588-5200

For billing support, quote or local agent information, login help or general troubleshooting, contact us at:

• Email – customersupport@employers.com
• Phone – (888) 682-6671
• General Mailing Address –
  EMPLOYERS Insurance
  P.O. Box 539003
  Henderson, Nevada 89053-9003

For answers to common policyholder questions, please see our EACCESS Frequently Asked Questions page.

• Phone – (888) 682-6671

Send us a Message

Any change or endorsem*nt request can be entered online. For more information or help with Endorsem*nts and Change Requests, visit our Online Policy Management and Self-Service Endorsem*nts page.

Report an Injury or Claim

If this is a medical emergency, dial 911.

Need non-emergency medical treatment? Injured employees who have not yet received medical treatment can call the Injured Employee Hotline at (855) 365-6010 to speak with registered nurses trained to offer non-emergency medical guidance.

Save time, report online. If you are an EMPLOYERS policyholder or agent, log in to EACCESS® and use our online reporting tool to submit the claim information we need, fast.

Additional Claim Reporting Options:

• Email – reportaclaim@employers.com
• Fax – (877) 329-2954
• Customer Service Center – (888) 682-6671

For answers to common claims questions, see our Claims Frequently Asked Questions page.

Inquire About an Existing Claim

Agents can check the status of a claim by reviewing the policy notes inside EACCESS. Simply click “Policy Search” in the center panel of your EACCESS Dashboard to get started.

For a full list of medical billing and contact information, check our Managed Care Services listings.

For answers to common EACCESS questions, check out our Agent Frequently Asked Questions page. For answers to common claims questions, please see our Claims Frequently Asked Questions page.

There are several ways you can make a payment on behalf of your client:

• Use the “Make a Payment” link from our website.
• To pay by phone, dial our Automated System at (888) 682-6671 and choose Option 1.
• Request a Pay-by-Link to be sent to you via text message or email. Call (888) 682-6671 to inquire.
• Payments can also be made by mailing a hard check to:
  

  Employers Assurance Company (EAC)	P.O. Box 842111 Los Angeles, CA 90084-2111
  Employers Compensation Insurance Company (ECIC)	P.O. Box 842086 Los Angeles, CA 90084-2086
  Employers Insurance Company of Nevada (EICN)	P.O. Box 842052 Los Angeles, CA 90084-2052
  Employers Preferred Insurance Company (EPIC)	P.O. Box 842110 Los Angeles, CA 90084-2110

For additional details, review our eBilling Training Guide for step-by-step instructions of the payment setup and completion process.

• Phone – (800) 700-9113

Send us a Message

• Mail –
  Employers/Conduent
  P.O. Box 14792
  Lexington, KY 40512-4792
• Electronic Bill Submission – WCEDI – Employers Insurance or Jopari – Employers Insurance.
  

* Please include the claim number on any documents sent to EMPLOYERS.

• Mail –
  EMPLOYERS Claim Services
  P.O. Box 14791
  Lexington, KY 40512-4791
• Fax – (800) 371-8204
• Email – claimsmail@employers.com

* Please include the claim number on any documents sent to EMPLOYERS.

• Mail –
  EMPLOYERS
  P.O. Box 539003
  Henderson, NV 89053-9003

* Please include the claim number on any documents sent to EMPLOYERS.

• Fax – (702) 671-7676

* Please include the claim number on any documents sent to EMPLOYERS.

You may check the status of your medical bill by phone with EMPLOYERS Bill Review Customer Service or online:

• Phone – (888) 682-6671, option 3 for existing claim. Press 1 for bill, then 3 for status of a bill.
• Online – Jopari Remittance Gateway

* Please include the claim number on any documents sent to EMPLOYERS.

Provider bill reconsiderations should be submitted to:

• Mail –
  Employers/Conduent
  P.O. Box 14792
  Lexington, KY 40512-4792
• Fax – (863) 669-2071
• Online – Please utilize the clearinghouse used for the original e-Bill submission.

* Please include the claim number on any documents sent to EMPLOYERS.

• Phone – (888) 441-9223

* Please include the claim number on any documents sent to EMPLOYERS.

Send us a Message